Front Office Supervisor

Jobs Title

Feature Job

About Company

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Job Descriptions

(Luzern, Switzerland) Looking for Front Office Supervisor for a 5* luxury hotel

The Front Office Supervisor is responsible to assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

KEY DUTIES AND RESPONSIBILITIES:
• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
• Follow and adhere to company brand standards.
• Assist other departments wherever necessary and maintain good working relationships with Team Members.

Requirements:
• Preferably candidates who can speak German Language
• Excellent grooming standards
• The position requires a minimum of two years’ experience in hotels in a similar role